Collection of personal data
The following personal data is collected on this site:
- Opening an account
When a user creates an account with the service provider, the user's surname, first name, e-mail address and telephone number are collected.
- Login and profile
When users log on, their connection and usage data are collected.
- Payment
In order to pay for the products and services offered, the service provider requests information relating to the user's bank account or credit card.
- Communication
When the site is used to communicate with members of the service provider's staff, data concerning the user's communications may be recorded.
Use of personal data
The personal data collected from users is used to provide and improve the Platform's services and to maintain a secure environment. More specifically, it is used for the following purposes
- access to and use of the Platform by the user ;
- management of the operation and optimisation of the Platform;
- organisation of the conditions of use of the Payment Services;
- verification, identification and authentication of data transmitted by the user;
- providing user support;
- preventing and detecting fraud, malicious software and managing security incidents;
- management of any disputes with users;
- making payments;
- sending commercial information.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, for the implementation of these services, the service provider is in contact with third party banking and financial companies with which it has signed contracts;
- when the user authorises a third party website to access his/her data;
- when the service provider uses the services of other service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data in order to provide these services and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
- if required by law, the service provider may transmit data in order to respond to claims made against it and to comply with administrative and legal proceedings;
- if the service provider is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.
Security and confidentiality
The service provider implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the service provider cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of users' rights
Pursuant to the regulations applicable to personal data, users have the following rights:
- they may request the deletion of their account;
- they may exercise their right of access to their personal data;
- if the personal data held by the service provider is inaccurate, they may request that the information be updated;
- Users may request the deletion of their personal data, in accordance with applicable data protection laws;
- they may exercise their right to portability of personal data provided by the individual and processed on the basis of their consent or the performance of a contract.
These rights may be exercised by writing to the following e-mail address or by post to the following address:
Noblelift Intelligent Equipment Co., Ltd.
562 rue Sud Landes
Zone d'activités Sud Landes
40300 Hastingues
VAT N° : FR10949977227
France
Telephone: +33 (0)5 19 08 12 80
Email : support.eu@noblelift.com
Publication manager: Noblelift
Before exercising these rights, the service provider may request proof of the user's identity in order to verify its accuracy.
Data retention period
Your personal data will only be kept for as long as is necessary to fulfil the various purposes defined above, except in cases where the law authorises or requires a longer retention period. The most common retention periods are detailed below:
- For the duration of the contract and for 3 years after the end of the commercial relationship for personal data collected. (CNIL)
- 5 years for contracts and commercial correspondence. (Art L110-4 of the Consumer Code)
- 10 years for supporting documents (invoices, etc.). (Art L123-22 of the Consumer Code)
- If you are a prospect without an established contractual and/or commercial relationship, for 3 years from the date of collection or last solicitation (CNIL).
- If you apply for a job, your data may be kept for a period of two years from receipt of your application.
- Finally, connection data collected for the purposes of tracking visits, tracking connection data (frequency, dates), audience measurement and behavioural analysis will be kept for 3 years after any inactivity by the user. (CNIL)
- Payment details (CNIL):
- Single payment: Until full payment has been made, until the goods have been received or the service has been provided. Plus the withdrawal period for distance sales of goods and services.
- Subscription with tacit renewal: until the last payment due date, if the subscription does not provide for tacit renewal.
- Claims management: 13 months following the debit date or 15 months in the case of deferred debit payment cards. Data stored in this way for evidential purposes must be kept in an intermediate archive and only used if the transaction is contested.
- To facilitate subsequent purchases: until consent is withdrawn and/or the validity of the credit card data has expired.
Cookies: Our cookie policy.
This policy on the use of cookies aims to be transparent and clear about how we use your information. Our policy sets out how and when we use cookies on our website. Users have the option of deactivating cookies via their browser settings. If you refuse to save cookies on your hard drive, certain browsing functions may be altered. A3BR therefore declines all responsibility for the degraded operation of our website in the event that you refuse to insert the cookies required for appropriate browsing.
What is a cookie?
A cookie is a small text file placed on your hard drive by a web page server. Cookies contain information that can then be read by the web server of the domain that issued the cookie. All the cookies we use are used throughout the site.
Cookies issued on our Site by third parties:
The issue and use of Cookies by third parties, are subject to the privacy protection policies of these third parties.
Changes to this clause
The service provider reserves the right to make any changes to this personal data protection clause at any time. If a change is made to this personal data protection clause, the service provider undertakes to publish the new version on its website. The provider will also inform users of the change. If the user does not agree with the terms of the new wording of the personal data protection clause, they may delete their account.
